Frequently asked question

Jodi Mubarak is open to all communities. While it was originally designed with cultural and religious values in mind, the platform welcomes users from Muslim, Hindu, Sikh, Christian, and other backgrounds.

Each user can search for matches within their own religious or cultural community, ensuring that beliefs, traditions, and privacy are fully respected. Our system maintains separate databases for each community, so you'll only see matches relevant to your preferences—e.g., Muslim members see Muslim matches, Hindu members see Hindu matches, and so on.

Yes, verification is mandatory for all individuals who register on Jodi Mubarak. This process is essential to ensure authenticity, trust, and a safe experience for all members.

Without completing the required verifications, your profile will not be approved as a genuine member, and you may be restricted from interacting with others or accessing key features of the platform.

✅ Mandatory verifications include:

• Email Address – Confirmed via a verification link or code

• Mobile Number – Verified through an SMS code

• WhatsApp Number – Used for secure communication or authentication

• Government Photo ID – To confirm your real identity (e.g., passport, ID card, driver’s license)

• Profile Photo Upload – Required for profile approval and transparency

🔒 These steps help us maintain a respectful and genuine matchmaking environment where every user is real and serious about finding a life partner.

To maintain the authenticity, privacy, and security of our platform, Jodi Mubarak requires users to submit valid identification upon request. If the required verification documents are not submitted within 7 days of account creation, the account may be suspended or permanently closed.

✅ Accepted ID types by region:

• Western Countries (USA, UK, Canada, Australia, New Zealand, etc.):
  A valid driver’s license photo is required.

• India:
  Either a PAN card photo or the photo page of a valid Indian passport.

• Middle Eastern Countries (Saudi Arabia, UAE, Kuwait, Qatar, Bahrain, Oman, Morocco, etc.):
  A valid passport photo page or a driver’s license photo.

• Pakistan:
  A NICOP (National Identity Card for Overseas Pakistanis) photo is required.

• Other Asian Countries (Singapore, Malaysia, Indonesia, Bangladesh, Thailand, Sri Lanka, Japan, etc.):
  A valid driver’s license photo.

These documents help verify your identity and ensure that only genuine, serious members are allowed on the platform.

Jodi Mubarak is a paid matrimonial platform designed for serious marriage seekers. While basic registration is free, full access to features requires a premium membership.

We offer affordable membership packages for 3, 6, and 12 months, each giving you access to valuable features such as:

• Viewing contact details
• Using the chat and messaging system
• Viewing locked photos
• Shortlisting profiles
• Priority visibility and match suggestions

To support the platform’s ongoing development and operation, we charge a one-time subscription fee—unlike traditional marriage brokers, we do not charge any commission or settlement fees before or after marriage.

🚫 Please note: All membership fees are non-refundable, so we encourage you to carefully review our plans and terms before purchasing.

Have questions? Our support team is happy to assist you before you choose a plan.

We kindly ask all users to review their membership plan carefully before completing a purchase, as all sales are final. Jodi Mubarak does not offer refunds or changes to membership packages once payment has been made.

If you're unsure about which plan to choose, we strongly recommend contacting our support team before making a purchase. Please note:

• No refunds will be issued for buyer’s remorse, accidental purchases, or early success in finding a match.
• Your membership will remain active for its full duration, even if you close your account early.
• Misuse of the platform or incomplete profiles may result in account deactivation. In such cases, no refunds will be provided.

We are committed to providing a safe and trustworthy environment. If you have any concerns, feel free to reach out to our support team before making your purchase.

If you wish to cancel your account, the process is simple:

✅ How to Cancel:

• You can request cancellation by emailing our support team or by messaging the admin through your dashboard.
• Please include a brief reason for cancellation (optional but appreciated).
• Our team will review your request and proceed with deactivating your account.

⚖️ Cancellation Rights:

• Both you and Jodi Mubarak have the right to cancel the account at any time, for any reason or without reason.
• If the account is cancelled by Jodi Mubarak due to a violation of our terms, the cancellation will be effective immediately and without prior notice.

🚫 After Cancellation:

• Once cancelled, all access to your account and any related privileges under our membership agreement will be terminated.
• Your profile, messages, and data may be removed as per our privacy and data retention policy.

If you need help or have any concerns before cancelling, please feel free to contact our support team.

Jodi Mubarak is a global matrimonial platform with a growing presence across multiple regions. While our roots are culturally grounded, our reach spans continents—connecting individuals and families from diverse backgrounds who are seeking meaningful, marriage-focused relationships.

We currently serve members in:

🌏 Asia

• India

• Pakistan

• Bangladesh

• Sri Lanka

• Maldives

• Singapore

• Malaysia

• Indonesia

• Philippines

• Australia

• New Zealand

• Mauritius & more

🌍 Middle East

• Saudi Arabia

• United Arab Emirates (UAE)

• Kuwait

• Qatar

• Bahrain

• Oman

🌐 Europe

• United Kingdom (UK)

• Germany

🌎 North America

• United States (USA)

• Canada

All paid membership fees on Jodi Mubarak are processed through the secure Stripe payment gateway, ensuring that your transactions are safe, fast, and reliable.

💳 Key Payment Details:

• Payments are accepted only through Stripe (credit/debit cards supported).

• The payment currency is in either AUD (Australian Dollars) or USD (US Dollars), depending on your location.

We use industry-standard encryption and security protocols to protect your information and offer a smooth, worry-free payment experience.

If you encounter any payment issues, please contact our support team for assistance.